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Skip to content Home About Us Our Services Our People The CSPN Team Advisory & Executive Board Consultants & Trainers Our Clients The Industries We Serve Join Our Team Contact Us Events WIL Virtual Summit CX Maturity Assessment CONSULTING CX / CS Vision & Strategy Customer Journey Mapping Customer Experience Digital Transformation Customer Experience Maturity Assessments Design Thinking CX Insights TRAINING Learning & Development Strategy Learning Journey Training Programs & Courses Keynote Presentations Webinar Series Designation Programs Training Delivery Philosophy Canada-Ontario Job Grant Program ProServices COMMUNITY Upcoming Events Upcoming Workshops Women in Leadership Conference Membership Mentorship RESOURCES Insights Blog Podcasts Webinars Client Success Stories Video Highlights FAQ’s Privacy Policy ABOUT US Our Services Our People The CSPN Team Advisory & Executive Board Consultants & Trainers EVENTS Workshops WIL VIRTUAL SUMMIT CX MATURITY ASSESSMENT 905-477-5544 CONTACT 905-477-5544 CONTACT We design extraordinary customer and employee experiences We help organizations answer two questions. How do we make happier customers? How do we make more engaged employees? FIND OUT MORE WHO WE ARE We Know CX/EX Elevating your customer and employee experience is essential today if you want to stand out and be competitive. Keeping customers loyal, engaged, and rewarded is the key to building a successful business. This cannot happen without engaged and educated employees. CSPN offers consulting, training, and professional development services that will transform your organization from the inside out. 20+ years of Customer Experience Design 20+ industries sectors 2,400+ training sessions 100+ projects for leading brands 94% CSAT / 98% NPS average LEARN MORE WHAT WE DO The Customer and Employee Experience Matters More Than Ever Today When it comes to designing and activating your customer and employee experience, we’ve got you covered. We help organizations define what great customer experience looks like and how to activate it through people empowerment and process changes. As a human-centred design firm, CSPN offers customer and employee engagement consultancy services, a full-spectrum of custom and off-the-shelf training design and delivery, and access to a broad of CX and EX professionals and exclusive industry events. Consulting CSPN leverages a human-centered design approach that helps organizations improve their customer experience. We look at customer experience as playing a role in people’s lives beyond products and services. We architect experiences and interactions that connect people to the brand. We support these experiences by creating a value chain that begins with the customer and extends through the business. LEARN MORE Training We know that your organization’s success starts with your employees. To help employees excel at what they do, CSPN has mapped out a Learning Journey to help build the soft and hard skills aligned to professional development for front line staff through to the manager / director level. This content can be adapted as required to fit your specific needs and can be delivered through instructor-led, digital and hybrid channels. LEARN MORE Networking To support on-going learning outside of the classroom, CSPN brings together experts and thought leaders from all industries through a series of networking events, conferences, award galas, breakfast meetings and public training sessions. Through social learning and collaboration, CSPN’s community of customer and employee experience and leadership professionals from across North America learn, network and grow together. LEARN MORE WHO WE WORK WITH Meet Some of Our Clients CSPN is committed to our clients success, both at the organizational and individual level. Whether you are a large multinational organization, government, start-up, private or public company we have solutions that will boost your business. We proudly service clients across Canada and the United States, across all industries. WHY WE DO IT We Inspire and Thrive to Be Inspired US We are real people helping organizations build and activate WOW customer and employee experiences that make a difference in people’s lives. YOU At the core of what we do, we put people first and are passionate about changing the way organizations connect & engage with customers and employees. EVERYONE We listen first and create open and honest relationships with every client and employee, then we design and execute second. WHAT WE'RE UP TO See what’s new in the CSPN Community BLOG 2020 Dimensions of Learning – Sustaining Change August 6, 2020 CSPN By Corey Atkinson, CSPN MORE EVENTS Certified Client Service Specialist Designation Virtual Bootcamp Program Information October 6, 2020 Virtual Workshop MORE RESOURCES Case Study – Real Estate Developer Company August 6, 2020 Testimonial MORE Join the CSPN Community Get free access to the latest news, whitepapers, podcasts, and upcoming events directly in your inbox. I consent to receiving updates via email for networking, events and information from CSPN Contact the CSPN team today to book your complimentary consultation BOOK NOW Get in Touch 905-477-5544 Start a Live Chat Request a Callback Email Us About CSPN About Our Team Advisory & Executive Board Our Consultants & Trainers CSPN Services Consulting Training Community Additional Links Resources Blog Covid-19 – CSPN Message © Copyright 2020 CSPN - Customer Service Professionals Network Home Privacy Policy Sitemap Designed by Globalgraphics Web Design...